Asmaa E.
The outdoor space and the pool were fantastic. We loved sitting outside. The aesthetics of the outdoor area were beautiful with the olive trees. The property was very clean and the linen and the quality of the cutlery were great. The husband of the host was lovely and he came straight away when we told the host we had no hot water and that the outside lights were not working. He came to solve the issues straight away and we really appreciated that. Also on the last night both the host and her husband came and brought me a beautiful local gift as I was celebrating my birthday and I found that very touching. The Villanovo customer service of throughout booking and until we arrived was excelle
The host was very focused on telling us not to damage her property by using plastic cutlery when we are outside and had the sofa covered with fabric protection. Because our company had children it felt she was more concerned about the damage she imagines the children will do and it felt like that’s all she cared about. I would probably suggest that in future she makes it clear for the booking that children are not welcome or to accept the fact that if she accepts children then to make them feel welcome. The size of the bedrooms were small. The wardrobe in our bedroom was almost unusable because there was no space to open the wardrobe door because the bedside table was in the way so couldn’t